Remote Support Technician Full-time Work From Ho

Remote Support Technician

Full-time

Work from home
Jamaica

Company: AEJ & Associates Ltd.

Salary: Not disclosed

Application email: [email protected]

Job summary

AEJ & Associates Ltd. is seeking a reliable, customer-focused Support Technician to provide remote technical assistance to clients experiencing software and hardware issues.

Key responsibilities

Communicate verbally with clients by telephone to diagnose and resolve technical problems.

Troubleshoot software, computer hardware, printers, and Windows operating systems.

Guide clients through technical solutions in clear, simple language.

Record support requests, monitor unresolved issues, and escalate complex problems.

Maintain professional communication and excellent customer service.

Requirements

Strong verbal communication and customer service skills.

Basic knowledge of computers, Windows, software, and hardware troubleshooting.

Good problem-solving skills, patience, and attention to detail.

Ability to work independently from home.

Reliable internet connection and a suitable remote-work environment.

Previous IT support or customer service experience is an advantage.

How to apply

Interested applicants should email their résumé to [email protected] with the subject line Remote Support Technician Application.